Careers

First State Orthopaedics is an industry leading, high performance team of medical professionals, serving patients from multiple locations around the Greater Delaware area. We offer a dynamic, fast-paced environment that encourages employees to grow professionally while serving. We encourage innovation, support individual development, and value excellence.

We recruit and hire highly capable, self-motivated professionals who thrive on change and challenge. Successful candidates have demonstrated leadership ability, excellent communication and teamwork skills, strong academic performance and/or relevant professional experience.

Current Opportunities

Front Desk Supervisor
Posted: 09/06/2017

 

First State Orthopaedics

Job Description

 

Job Title:  Department Supervisor- Front Desk

 

Reports To: Administrator

 

Position Objective:  Plan and coordinate the daily activities of the front office staff ensuring proper coverage.  Maintain HIPAA, OSHA and Corporate compliance standards. Identify problems and recommend resolutions. Supervise, develop, implement and organize strategies, policies and practices of the department. 

 

Position Requirements:  High School Diploma or Degree in related field. Prior supervisory/management experience, 3 years+ in the healthcare industry.  Leadership qualities with ability to work independently.  EMR/EPM experience required (Next Gen a plus).

 

Knowledge, Skills and Abilities:

  • Excellent computer skills and proficient with EMR/EPM systems software
  • Excellent communication skills both verbal and written
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Excellent people manager, open to direction and Collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization.
  • Excellent customer service skills.
  • Ability to resolve complex patient issues and respond to questions regarding policies and procedures.
  • Ability to problem solve and handle stressful situations.
  • Delegate responsibilities effectively
  • Working knowledge of medical terminology CPT and ICD-9 coding
  • Ability to interface with support departments and articulate issues and concerns

Detailed Responsibilities: 

 

  • Maintain a working knowledge of the system applications associated with areas of responsibility.
  • Oversee front desk staff and the daily operations of the front desk department.
  • Assist in hiring, training and reviewing performance of staff.
  • Liaison to physicians and practice administrator relating to areas of responsibility.
  • Handle and maintain all personnel issues relating to front desk.
  • Discuss  and document any staff disciplinary actions with H.R. Department
  • Review and approve payroll information associated with responsible departments.
  • Coordinate, compile and distribute front desk schedules for all office locations.
  • Ensure adherence and maintain policies, procedures and training manual for the department.
  • Develop and implement new and revised procedures to enhance responsible department productivity.
  • Ensure answering service has current call coverage information and doctor protocols.
  • Serve as a role model for customer service and mentor to staff.
  • Handle a variety of matters including insurance, collection of co-pays, operational and customer service issues. 
  • Maintain strict confidentiality.
  • Maintain front office quality assurance.
  • Maintain and follow HIPAA, OSHA and Corporate Compliance regulations.  Ensure staff completes yearly training.

 

Physical/Mental Demands: High levels of mental concentration are required.  Must handle multiple tasks simultaneously and subject to interruptions.  Physical effort requires sitting, standing and walking and repetitive movements consisting of reaching with hands and arms.  Manual and finger dexterity, visual acuity, and the ability to speak and hear are required.

 

Working Conditions:  Room temperature varies, well lighted work area, and work closely with co-workers.  Sometimes hectic, noisy or stressful with interruptions.  Involves frequent telephone contact with patients.

 

First State Orthopaedics reserves the right to revise this job description at any time.

 

EXPECTATIONS OF ALL EMPLOYEES

 

·         Provide exceptional service to all of our patients.

·         Exhibit professionalism and ethical behavior at all times.

·         Maintain strict confidentiality of patient information and business within the organization’s policies.

·         Maintain OSHA and HIPPA regulations.

·         Treat everyone with respect, courtesy and friendliness.

·         Adhere to all policies and procedures for our organization.

·         Communicate recommendations on improvements of policies and procedures to management.

·         Participate in committees, discussions and other team functions.

·         Provide additional duties as may be assigned.

 

 

NOTE:  This job description is not intended to be all-inclusive.  The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).  This document does no create an employment contract and employment is “at-will”.

 

 

 

 


Human Resources Assistant
Posted: 09/06/2017

 

First State Orthopaedics

Job Description

 

Job Title:  HR Assistant (with ADP Workforce Now proficiency)

 

Reports To: HR Supervisor

 

Education and Experience Requirements:  Associate or Bachelor’s  degree in Human Resources or related business field.  2+ years’ experience in a human resources position.

 

Job Summary:   HR Assistant to support  busy HR department. Will be responsible for providing administrative support for the department, assisting with the hiring process, scheduling new employee orientations and training and entering of a high volume of employment records into our HR database.

 

Detailed Responsibilities: 

 

  • Enter employment data into ADP Workforce Now database
  • Assist HR supervisor with the hiring process, including submitting job postings online and scheduling candidate interviews
  • Coordinate logistics for new hire orientations and employee training sessions
  • Comprehensive understanding of local, state and federal employment leaves
  • Helping to develop programs to enhance employee relations and offer employee support to each staff member
  • Exceptional interpersonal communication and relationship-building skills
  • Ensuring new hire paperwork is completed and processed
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees

 

Physical Demands:   Intermittent standing, Sitting for long periods of time, Finger dexterity to perform duties such as typing and  writing.

 

First State Orthopaedics reserves the right to revise this job description at any time.

 

                                    EXPECTATIONS OF ALL EMPLOYEES

 

·         Provide exceptional service to all of our patients.

·         Exhibit professionalism and ethical behavior at all times.

·         Maintain strict confidentiality of patient information and business within the organization’s policies.

·         Maintain OSHA and HIPPA regulations.

·         Treat everyone with respect, courtesy and friendliness.

·         Adhere to all policies and procedures for our organization.

·         Communicate recommendations on improvements of policies and procedures to management.

·         Participate in committees, discussions and other team functions.

·         Provide additional duties as may be assigned.

 

 

NOTE:  This job description is not intended to be all-inclusive.  The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).  This document does no create an employment contract and employment is “at-will”.

 

 


MRI Technician
Posted: 07/26/2017

First State Orthopaedics

Job Description

 

Job Title:  MRI Technician

 

Reports To:  MRI Manager

 

Position Objective:  Interpret doctor’s requisition requests and completing the study as efficiently and quickly as possible for patient comfort and ease during the MRI process

 

Position Requirements:  Certification as MRI tech.  If certified in MRI, radiologic technician certification preferred, although not required.  OR at least 4 years of on the job education working as an MRI tech, but if not certified as an MRI tech, must have certification as a radiologic technician.

 

Detailed Responsibilities:

 

  • Escort patient back to the changing rooms, give gown or shorts as necessary and verify that all metal has been removed (i.e. body piercing, clothing with metal, etc.)

  • Question the patient as to any metal in the body, pacemakers, stents, cochlear implants and eyes clear of metal

  • Set MRI machine up with proper coils for the body part to be scanned

  • Make sure the patient is comfortable, offer blanket, place call button in patient’s hand so that they are able to call immediately if they are not feeling well, claustrophobic, etc.  Give headphones and see what music the patient prefers, or earplugs if patient prefers

  • Ensure MRI door is closed and return to MRI computer room to scan the patient.

  • Scan patient using protocols previously set up and keep in touch with radiologist for any questions that may arise before, during or while scanning

  • Occasionally assist radiologist when performing Arthrograms

  • Maintain proper disposal of sharps

  • Escort patient from MRI machine back to dressing room

  • Organizational responsibilities:  maintain all supplies for MRI including but not limited to:  gowns, shorts, medications to be administered, related tubing, trays and supplies for Arthrograms, medications in crash cart

  • Lead tech only:  Coordinate with manager Physicist visits in order to comply for ACR accreditation every 3 years and complete all necessary paperwork and submission of images for ACR accreditation

 

Physical/Mental Demands:  High levels of mental concentration are required.  Ability to lift and place all MRI coils on MRI table.  Must handle multiple tasks simultaneously and subject to interruptions.  Physical effort requires sitting for long periods of time, walking to assist patient and reaching with hands and arms.  Manual dexterity, visual acuity, and the ability to speak and hear are required.

 

First State Orthopaedics reserves the right to revise this job description at any time.

 

EXPECTATIONS OF ALL EMPLOYEES

 

  • Provide exceptional service to all of our patients

  • Exhibit professionalism and ethical behavior at all times

  • Maintain strict confidentiality of patient information and business within the organization’s policies

  • Maintain OSHA and HIPPA regulations

  • Treat everyone with respect, courtesy and friendliness

  • Adhere to all policies and procedures for our organization

  • Communicate recommendations on improvements of policies and procedures to management

  • Participate in committees, discussions and other team functions

  • Provide additional duties as may be assigned

 

NOTE:  This job description is not intended to be all-inclusive.  The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the righto revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).  This document does not create an employment contract and employment is “at-will”.

 

 

 


Radiological Technologist - Newark & Dover locations
Posted: 01/15/2015

 

Job Description: The Radiological Technologist is responsible for performing diagnostic imaging procedures on patients to meet the established practice parameters and standards of care, including:  proper positioning of patient, technical factor selection, patient identification, radiation protection, and professional patient care, assessment and documentation.  

 

Preferred Skills:

Graduate from an accredited school of Radiologic Technology. Registered and Certified by the American Registry of Radiologic Technologists (ARRT).  Licensed by the state of Delaware.  Good computer skills and experience with PACS system.  Excellent interpersonal and communication skills required. Maintain professionalism and confidentiality. Ability to make independent decisions using critical thinking, problem solving and perform responsibilities under stressful situations.  Meet technical standards.  Must be capable of working variable schedules.

 

 

 

Front Desk Receptionist
Posted: 02/09/2015
Location: First State Orthopaedics – Dover, DE Location

Job Description: The medical receptionist helps run, organize and maintain the front desk by answering phones, greeting patients and visitors, collecting and entering patient demographics and insurance information into computer, collecting co-pays, document and send messages in EMR system, manage petty cash account and scheduling appointments in a professional and timely manner.

Preferred Skills:
High School Diploma required. A minimum of one year work experience in a medical office setting. Excellent communication and interpersonal skills, patient service focus. Ability to muti-task and handle a high volume of calls. Efficient and accurate data entry skills. Must be punctual, reliable and capable of working flexible hours. Experience with Next Gen EMR/EPM system a plus.

Patient Account Representative
Posted: 02/26/2015

 

 

Job Description:  The Patient Account representative is responsible for reconciling discrepancies and collecting on delinquent accounts.  Presents a positive image to supporting staff members and patients at all times. 

 

Preferred Skills:  High School Diploma or Associates Degree in related field, previous experience in healthcare collection/billing, excellent communication and computer skills, good working knowledge of medical terminology CPT and ICD-10 coding.   Ability to maintain good working relationships with all co-workers, patients and general public. Knowledge of state laws and statutes.  Understanding of legal process involving medical claims.  Understanding and react to developing trends in healthcare reimbursements.

 

Front Desk Receptionist
Posted: 10/13/2014
Location:  First State Orthopaedics – Medical Arts Pavilion Office

Job Description:  The medical receptionist helps run, organize and maintain the front desk by answering phones, greeting patients and visitors, collecting  and entering patient demographics and insurance information into computer, collecting co-pays, document and send messages in EMR system, manage petty cash account and scheduling appointments in a professional and timely manner. 

Preferred Skills:  
High School Diploma required.  A minimum of one year work experience in a medical office setting.  Excellent communication and interpersonal skills, patient service focus.  Ability to muti-task and handle a high volume of calls.  Efficient and accurate data entry skills.  Must be punctual, reliable and capable of working flexible hours. Experience with Next Gen EMR/EPM system a plus.