Call Center Representative

03/04/2022

Job Title: Call Center Representative

Reports To: Front Desk Supervisor

Position Objective:Provide direct support to physicians, mid-level providers, clerical staff and patients.Coordinates inter and intra office communications.Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks.Presents a positive image to supporting staff members and patients at all times.

Position Requirements:High School Diploma or Associates Degree in related field, excellent communication and computer skills, reliability, patient service focus and professional appearance. Availability between the hours of 7:00 am and 5:30 pm Monday-Thursday and 7:00 am – 5:00 pm Friday.

Detailed Responsibilities:

• Answering incoming telephone calls.
• Schedule appointments.
• Update patient information.
• Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments.
• Carefully document all incoming messages and task to appropriate party.
• Refer calls of a clinical nature to the appropriate medical secretary or provider.
• Collect workman’s compensation date and state of injury and forward call to the workman’s compensation department.
• Create encounters
• Back-up or delegate other call center staff duties as needed.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Physical/Mental Demands: Multi-task duties require prolonged sitting, light walking, light stooping, light lifting bending and reaching and heavy repetitive motion upper extremities. Ability to focus, multi task, learn and retain call center processes and successfully complete training.Employee must be able to project a positive attitude and diplomacy in an occasionally stressful work environment.

First State Orthopaedics reserves the right to revise this job description at any time.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.
• Employee is punctual, observes prescribed lunch period and has an acceptable overall attendance record.

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Radiological Technologist

02/25/2022

Reports To: Clinical Director

Position Objective:Provide patient services using imaging modalities, perform radiographic procedures, apply principles of radiation protection and evaluate radiographs for technical quality.

Position Requirements:ARRT registered, State of Delaware license, trained on PACS systems.

Detailed Responsibilities: 

• Perform diagnostic radiographic services on PACS (Fusion One) system.
• Update information as appropriated in EMR and PACS.
• Review pertinent clinical information with physician’s/staff prior to exam.
• Preparation of x-ray room prior to exam.
• Explain radiology procedure to patient
• Ensure patient is positioned properly according to protocol.
• Adjust equipment to obtain correct angle
• Modify x-ray views and patient positioning to obtain optimal images secondary to a patient’s diagnosis or their inability to perform standard positioning.
• Take preventive steps to avoid unnecessary exposure to radiation
• Transfer patient to imaging table (may involve lifting, bracing and/or supporting patient’s body weight).
• Critique images for overall quality prior to recording in patients x-ray file
• Process and coordinate x-ray copy requested for patient pick up.
• Empty and store medical supplies and braces
• Operate autoclave for sterilization of equipment
• Organize daily work schedule and respond to emergencies as necessary.
• Maintain a clean work area.
• Maintain professional registries and licenses as mandated by employer.
• Participate in continuing education activities as required by registry.
• Perform all work duties as assigned to meet the needs of the department
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Interact professionally with patients, physicians and co-workers.
• Working knowledge of other FSO departments to obtain quality care for all patients.

Physical/Mental Demands:Physical effort requires constant standing and walking, frequent reaching and bending, maneuvering of x-ray machine, maneuvering and constant positioning of patients (lifting and carrying).Manual dexterity, visual acuity, and the ability to speak and hear are required.

First State Orthopaedics reserves the right to revise this job description at any time.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

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Clinical Assistant

02/25/2022

Reports To: Clinical Director

Position Objective:Manage and perform administrative and clinical tasks for your assigned physician at the direction of the Physician, Clinical Management and/or First Assistant.

Position Requirements:Graduate of an accredited medical assistant program outside High School or ARRT registration preferred but not necessary.Strong computer and interpersonal communication skills required.Experience preferred.

Detailed Responsibilities: 

• Working knowledge of EHR and EPM systems
• Document and update patient information in EHR system
• Update patient medication list.
• Organize daily work schedules and respond to emergencies as necessary.
• Prepare patient for examination, instruct patient on procedure, and assist physician during exam.
• Perform clinical task:remove casts/dressing, remove sutures/staples, and prepare injections.
• Order radiology studies in EHR.
• Generate necessary forms for scheduling tests, surgery, Physical therapy, work/gym excuses, scripts for medication and patient instructions.
• Fit patients with durable medical equipment and generate prescriptions as prescribed by physician.
• Store durable medical equipment
• Collect and prepare laboratory specimens, dispose of contaminated supplies, and sterilize medical instruments.
• Perform all wok duties as assigned to meet the department needs.
• Interact professionally with patients, physicians and co-workers.
• Follow pre-established guidelines and policies to perform the functions of the job.
• Working knowledge of other FSO departments to obtain quality care for all patients.

Physical/Mental Demands:Physical effort requires constant standing and walking, frequent reaching and bending, kneeling, squatting, maneuvering and constant positioning of patients (lifting and carrying).Manual dexterity, visual acuity, and the ability to speak and hear are required.

First State Orthopaedics reserves the right to revise this job description at any time.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

Apply

Front Office Representative

02/25/2022

Reports To: Front Desk Supervisor

Position Objective:Provide direct support to physicians, mid-level providers, clerical staff and patients.Coordinates inter and intra office communications.Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks.Presents a positive image to supporting staff members and patients at all times. 

Position Requirements:High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, reliability, patient service focus and professional appearance.Required to work flexible hours and travel between offices.Ability to work early morning starting at 7:00 a.m. and late night until 6:00 pm.

Detailed Responsibilities: 

• Answering incoming telephone calls
• Schedule appointments.
• Update patient information.
• Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments.
• Carefully document all incoming messages and task to appropriate party.
• Refer calls of a clinical nature to the appropriate medical secretary or provider.
• Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays.
• Collect workman’s compensation date and state of injury and forward call to the workman’s compensation department.
• Place out guide and films in appropriate doctor bin.
• If patient medical records need to be obtained, have patient fill out Authorization to Release Medical Information.
• Process credit card payments and end of day settlement for credit payments.
• Complete end of day tally sheet for monies collected.
• Manage petty cash account.
• Create encounters
• Maintain adequate copies of all front office forms.
• Back-up or delegate other front office staff duties as needed.
• Cover front desk while co-worker at lunch.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Physical/Mental Demands: Multi-task duties require prolonged sitting, light walking, light stooping, light lifting bending and reaching and heavy repetitive motion upper extremities. Ability to focus, multi task, learn and retain front desk processes and successfully complete training.Employee must be able to project a positive attitude and diplomacy in an occasionally stressful work environment.

First State Orthopaedics reserves the right to revise this job description at any time.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

Apply

MRI Technician

02/25/2022

Reports To: MRI Supervisor

Position Objective: The MRI Technician interprets doctor's requisition requests and completes the study as efficiently and quickly as possible for patient comfort and ease during the MRI process. This is a part- time position (10-29 hours a week) including late weekday evenings and Saturday's.

Detailed Responsibilities:

• Escort patient back to the changing rooms, give gown or shorts as necessary and verify that all metal has been removed (i.e. body piercing, clothing with metal, etc.)
• Question the patient as to any metal in the body, pacemakers, stents, cochlear implants and eye clear of metal.
• Set MRI machine with proper coils for the body part to be scanned.
• Make sure the patient is comfortable, offer blanket, place call button in patient's hand so that they are able to call immediately if they are not feeling well, claustrophobic, etc. Give headphones and see what music the patient prefers or earplugs if the patient prefers.
• Ensure MRI door is closed and return to MRI computer to scan the patient.
• Scan patient using protocols previously set up and keep in touch with radiologist for any questions that may arise before, during or while scanning.
• Occasionally assist radiologist when performing Arthrograms.
• Maintain proper disposal of sharps.
• Escort patient from MRI machines back to dressing room.
• Organizational responsibilities: maintain all supplies for MRI including but not limited to: gowns, shorts, medications to be administered, relating tubing, trays and supplies for Arthrograms, medications in crash cart, etc.
• Prioritize work to complete assignments in a timely manner.
• Maintain records of receipts and invoices.
• Respond promptly to emergency calls.
• Ability to work independently and make decisions.

Physical/Mental Demands: High levels of mental concentration are required. Ability to lift and place all MRI coils on MRI table. Must handle multiple tasks simultaneously and subject to interruptions. Physical effort requires sitting for long periods of time, walking to assist patient and reaching with hands and arms. Manual dexterity, visual acuity, and the ability to speak and hear are required.

• Provide exceptional service
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization's policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Provide additional duties as may be assigned.

NOTE: This job description is not intended to be all-inclusive. The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments). This document does no create an employment contract and employment is "at-will".

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Surgical Scrub Technician

02/25/2022

Description:

First State Surgery Center is seeking F/T, P/T and Casual/Per Diem experienced Surgical Scrub Technicians (CST or TS-C) for Ambulatory Surgery Center. Minimum of 2 years recent operating room scrub experience; Orthopaedic experience required.   

The primary function of the Surgical Scrub Technician is that of an allied health professional caregiver who provides patient care and assumes responsibility and accountability for the ambulatory care patient during surgical procedures. Elements of care include handling instruments, supplies and equipment, anticipating the needs and assisting the surgeon, preparation and maintenance of the sterile field, assisting co-workers in administering care and documentation.

Requirements:

• Graduate of an Accredited Program or acceptable combination of skills and training
• Current certification by NBSTSA or obtainment within six (6) months of employment
• Current BCLS Certification
• Ability to communicate effectively with patients, their families, physicians/surgeons, surgical staff and other health care workers
• Ability to manage the care of patients during altered states of consciousness and to perform physically demanding patient care
• Provide patient care as directed and in accordance with the objectives, policies, procedures and protocols of the surgery center
• Ability to work well under pressure, respond appropriately and quickly to emergency situations, work with speed and accuracy
• Ability to prepare the operating room and surgical field, handling of instruments, supplies and equipment, anticipation of the needs and assisting the surgeon, maintenance of sterile field, preparation and cleaning of surgical suite
• Skills include clinical reasoning and decision making, compassion in a therapeutic environment, superior communication skills, appreciation of patient diversity and the ability to maintain patient confidentiality

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Pre-Op/PACU Nurse

02/25/2022

Reports To:  FSSC Director

Position Objective:  The primary function of the Operating Room / Pre-Op/PACU Nurse is that of professional caregiver who provides patient care and assumes responsibility and accountability through the nursing process for the ambulatory care patient during their outpatient surgical procedures. Elements of care include assessing patients, assisting co-workers in administering care and documentation.

Position Requirements:

• Graduate of an Accredited School of Nursing;
• Current licensure as an RN in the State of Delaware or Compact State;
• Current BCLS Certification, ACLS & PALS Certification;
• Minimum 2 years nursing experience, Pre-Op/PACU experience.

• Ability to communicate effectively with patients, their families, physicians/surgeons, surgical staff, and other health care workers.
• Provide nursing care as directed and in accordance with the objectives, policies, procedures, and protocols of the surgery center.
• Ability to manage the care of patients during altered states of consciousness and to perform physically demanding patient care.
• Demonstrate appropriate nursing judgment , ability to work well under pressure, respond appropriately to emergency situations, work with speed and accuracy.
• Skills include clinical reasoning and decision making, compassion in a therapeutic environment, superior communication skills, appreciation of patient diversity and the ability to maintain patient confidentiality.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy, and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions, and other team functions.
• Provide additional duties as may be assigned.

Apply

OR Nurse

02/25/2022

Description:

First State Surgery Center is seeking F/T, P/T and Casual/Per Diem experienced Operating Room Nurses for Ambulatory Surgery Center. Minimum of 2 years recent operating room  experience with Orthopaedic experience strongly preferred.

• Graduate of an Accredited School of Nursing
• Current licensure as an RN in the State of Delaware or Compact State
• Current BCLS Certification, ACLS Preferred
• Experience functioning as Circulating RN, scrub experience not required
• Ability to manage the care of patient during altered states of consciousness and to perform physically demanding patient care
• Provide nursing care as directed and in accordance with the objectives, policies, procedures and protocols of the surgery center
• Ability to work well under pressure, respond appropriately and quickly to emergency situations, work with speed and accuracy
• Ability to communicate effectively with patients, their families, physicians/surgeons, surgical staff and other health care workers
• Skills include clinical reasoning and decision making, compassion in a therapeutic environment, superior communication skills, appreciation of patient diversity and the ability to maintain patient confidentiality

Apply

Patient Account Representative

02/25/2022

Reports To: Department Supervisor

Position Objective:The AR representative is responsible for reconciling discrepancies and collecting on delinquent accounts.Presents a positive image to supporting staff members and patients at all times. 

Position Requirements:High School Diploma or Associates Degree in related field, previous experience in healthcare collection/billing preferred, excellent communication and computer skills, good working knowledge of medical terminology CPT and ICD-10 coding. Ability to maintain good working relationships with all co-workers, patients and general public. Knowledge of state laws and statutes.Understanding of legal process involving medical claims.Understanding and react to developing trends in healthcare reimbursements.

Detailed Responsibilities: 

• Review patient’s past due statements, research and reconcile outstanding items.
• Maintain account receivable reports.
• Collection of pre-surgical fees.
• Maintain the account s receivable within company goals.
• Ability to communicate with employers, insurance companies, attorney offices and patients regarding delinquent accounts..
• Review EOB’s.
• Submit appeals to insurance carriers.
• Verify patients insurance.
• Independently compose correspondence.
• Send letter of protection when PIP is exhausted.
• Computer documentation on status of claim.
• Provides financial counseling to patients and their families regarding charges for health care services.Assist financially responsible person in arranging payment schedules.
• Ability to interface with support departments and articulate issues and concerns.
• Processing mail.
• Interact with a variety of personalities and situations that require tact, judgment, poise and professionalism.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Physical/Mental Demands: High levels of mental concentration are required.Must handle multiple tasks simultaneously and subject to interruptions.Physical effort requires sitting for long periods of time and repetitive movements consisting of reaching with hands and arms; moderate typing on computer.Manual dexterity, visual acuity, and the ability to speak and hear are required.

First State Orthopaedics reserves the right to revise this job description at any time.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

Apply

Medical Records Clerk - Newark

02/25/2022

Reports To: Medical Records/ Scanning Supervisor

Position Objective:Processes appointment schedules daily for all physicians and distributes faxes in an accurate and timely manner in accordance with the established procedures of First State Orthopaedics. Processes electronic filing, scanning and various medical records tasks in a timely accurate manner.

Position Requirements:High School Diploma. Good communication and computer skills and good working knowledge of general medical terminology.

Detailed Responsibilities: 

• Maintain a working knowledge of the NextGen EPM, EMR, and ICS operating system
• Prepares satellite office location bags
• Process and maintains electronic incoming faxes and distributes
• Maintains a working knowledge of Fuijtsu scanner
• Maintains a working knowledge of creating, scanning, and filing batches in ICS
• Ability to interface with support departments and articulate issues and concerns.
• Quality Assurance

Physical/Mental Demands: High levels of mental concentration are required.Must handle multiple tasks simultaneously and subject to interruptions.Physical effort requires sitting for long periods of time, repetitive movements, ability to lift 20 lbs, stoop/ squat, reach above shoulder level and climb. 

First State Orthopaedics reserves the right to revise this job description at any time.

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

Apply